Privacy Policy

Workace is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our Software-as-a-Service (SaaS) platform and recruitment services.

1. Scope

This policy applies to:

• Visitors to our website.
• Users of our SaaS platform.
• Consultants applying for roles.
• Clients engaging us to find consultants.

2. Information We Collect

We may collect the following types of personal information:

From Consultants:

• Name, contact details, and professional background.
• Resume/CV, qualifications, certifications.
• References, work history, and skills assessments.
• Right-to-work documentation and identification (e.g., passport, driver’s licence).
• Interview notes and employment preferences.

From Clients:

• Name, business contact details, job role.
• Company name, industry, and staffing requirements.
• Feedback on candidates.

From SaaS Users:

• Account registration details (name, email, password).
• Billing and payment information.
• Usage data and device information (IP address, browser type, analytics).

Automatically Collected:

• Cookies, tracking pixels, and analytics data.
• Log files, session activity, and platform performance metrics.

3. How We Collect Information

We collect personal information through:

• Direct submissions via our website, platform, or email.
• Job applications, interviews, and assessments.
• Client briefs and onboarding forms.
• Automated tracking when you interact with our SaaS platform.
• Publicly available sources (e.g., LinkedIn) where legally permissible.

4. Purpose of Collection

We collect personal information to:

• Operate and maintain our SaaS platform.
• Match consultants with client projects and roles.
• Provide recruitment, vetting, and placement services.
• Communicate with you regarding roles, projects, or platform updates.
• Process payments and manage accounts.
• Comply with legal and regulatory obligations.

5. Legal Basis for Processing

We process your personal information where:

• You have given consent.
• It is necessary for the performance of a contract.
• It is required to meet legal obligations.
• It is necessary for our legitimate business interests (e.g., platform improvements, recruitment operations).

6. Disclosure of Information

We may disclose personal information to:

• Clients seeking consultants.
• Consultants applying for client roles.
• Third-party service providers (e.g., cloud hosting, payment processors, background check providers).
• Legal and regulatory authorities where required.
• Professional advisors (e.g., accountants, lawyers).

We will not sell your personal information to third parties.

7. Data Storage and Security

We store data on secure servers located in Australia and/or reputable overseas locations with appropriate safeguards.
Security measures include:

• Encryption in transit and at rest.
• Role-based access controls.
• Regular security audits and monitoring.

8. Cross-Border Data Transfers

Where personal information is transferred overseas (e.g., cloud hosting providers), we ensure compliance with the APPs by:

• Using providers in jurisdictions with equivalent data protection laws; or
• Implementing contractual safeguards.

9. Retention of Data

We retain personal information:

• For as long as necessary to provide services.
• To comply with legal, tax, and regulatory requirements.
• For recruitment records, generally no longer than 2 years after last contact unless required otherwise by law.

10. Your Rights

You may:

• Request access to your personal information.
• Request correction of inaccurate or outdated information.
• Withdraw consent where processing is based on consent.
• Request deletion of your personal information, subject to legal and contractual limits.

Requests can be made via [email protected].

11. Cookies and Tracking

We use cookies and similar technologies to:

• Improve site functionality and user experience.
• Analyse platform usage.
• Deliver relevant marketing content.

You can disable cookies in your browser settings, but this may impact functionality.

12. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be effective when posted on our website.

14. Contact Us

If you have questions or wish to make a privacy request:

Email: [email protected]

If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
.